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Mutjir · Privacy and account

Delete your Mutjir account

Request deletion of your Mutjir account and associated personal information, even if you cannot sign in.

Last updated: 2026-11-02.1

Request deletion of my account

Explain your request without passwords, identity documents or payment information. We will contact your email to verify identity where needed. Privacy policy

Deletion is reviewed manually after identity and authority checks. Submitting this form does not delete an account or any records.

Rights requests: 15 working days beginning the day after receipt, with one equal extension for justified reasons and notice, unless another law provides otherwise. Complaints: a response within 10 days beginning the day after submission. Identity verification does not restart the clock.

What happens after you submit

Your request is recorded for review and you receive a reference. Submission starts a reviewed process; it does not immediately erase your account. Use the email associated with your account where possible. If you no longer have access, explain that so we can arrange proportionate verification. Do not send passwords, payment-card details or identity documents through the public form.

For requests governed by Jordan’s personal-data rights rules, we verify identity and relevant authority, record and acknowledge the request, and carry it out within 15 Jordanian working days starting on the day after receipt. Verification does not restart that period. Where the applicable rules permit and require more time, we may extend once for an equivalent period, informing you of the extension and reasons before the original period ends. A different mandatory legislative deadline takes priority.

Personal information and business records

This page is for account-deletion requests. For access, correction, other personal-data rights or a privacy complaint, use the separate privacy-request page at /privacy-requests. Tell us separately if you also request closure of a workspace you own. Workspace closure affects other users and requires authority checks. A personal account request does not authorize erasing another business’s records or another person’s information.

Before closing a request we explain its outcome, any limitation or refusal and its basis, and any information lawfully retained, its purpose and applicable period. Erasure review includes relevant backups and downstream recipients; any inability to confirm downstream erasure is explained. Uninstalling the app does not cancel a subscription. Send subscription cancellation or export requests to contact@mutjir.com under the business terms.

Privacy complaints

Privacy complaints can be sent to contact@mutjir.com or submitted through the privacy-request page with the complaint option. We record the complaint, provide a reference, and respond within 10 calendar days starting on the day after submission under Jordan’s applicable complaints rules. There is no charge for exercising these rights or making a privacy complaint. If you remain dissatisfied, you may complain to the Personal Data Protection Unit at Jordan’s Ministry of Digital Economy and Entrepreneurship through its official channels; this process does not restrict your other legal rights.